Effective: Monday, August 11, 2025.

Piggy is an innovative platform that blends Bitcoin custody, payments, Bitcoin collectibles, and AI-powered tools. Our core features — AI Bitcoin Collectible, Smart Lock, Gift Piggy, and Wallet — evolve as we ship improvements. We’re also developing new AI capabilities and integrations. Because we move fast, these Terms may change from time to time; using any feature means you agree to the latest version.

Definitions

• “Piggy” (“we”, “us”, “our”): Ficha, S.A. de C.V.

• Passkey: Your cryptographic credential required to access/approve actions.

• Bitcoin balance / funds: Your Bitcoin held across hot, Lightning, and multisig cold wallets.

• Premium Piggy: A paid Piggy tier with access to advanced features like Smart Lock.

1) Smart Lock

What it does

Locks Bitcoin in your Premium Piggy until either:

• The unlock date you set, or

• Your savings-goal amount is reached, whichever comes first.

  Early unlocks are not possible.

Requirements

• Premium Piggy with a Bitcoin balance

• Mandatory unlock date

• Passkey authentication for all actions

• Maximum lock: 100 BTC

Security and custody

• Your passkey is the only way in; losing it can result in loss of access.

• Piggy is not responsible for lost or compromised passkeys.

• Funds are held in multisignature cold storage and cannot be moved, lent, or used by Piggy without your explicit consent.

Limits and additions

• Funds remain locked until unlock conditions are met — no exceptions.

• Any future Bitcoin credited (deposits, referral commissions, tips) automatically joins the locked balance.

Your responsibilities

• Confirm lock settings before approving.

• Back up passkeys securely (preferably in multiple locations).

• Track unlock dates and goals independently.

Smart-Lock Updates and disclaimer

• Core Smart Lock settings cannot be changed by Piggy after creation.

• Smart Lock is a technical convenience, not financial advice.

• You are responsible for any tax obligations on locked or unlocked funds.

Liquidation or wound down

We are building for the long run. Still, here is our safety plan.

• Force unlock for withdrawals: All Smart Locked balances will be unlocked and moved to a withdrawable state.

• Withdrawal window: We will announce a clear in-app withdrawal window so you can move funds to your own wallet.

• Withdrawal options:

  • Manual: withdraw to any Bitcoin address you choose.

  • Automatic (in development): on a liquidation trigger, auto withdraw to your preset Bitcoin address.

• Separation of funds: Your bitcoin is held separately from company funds and is never lent or rehypothecated.

2) Gifting

Eligibility

Available for Premium tiers that can be sent as a gift: Piglet (Starter), Oinker (Basic), Snuggy (Pro), and King Oink (Super).

Gift types

• Empty Piggy — no Bitcoin pre-loaded

• Loaded Piggy — includes Bitcoin; Smart Lock optional

Delivery and claiming

• Each gift includes a unique link plus a 6-digit PIN; both are required to claim.

• Sender must share the PIN securely (preferably separately).

• Unclaimed gifts can be reclaimed by the sender using the same PIN.

• Once claimed or reclaimed, the action is final.

Sender responsibilities

• Confirm recipient details before sending; Piggy is not liable for incorrect addresses.

• Share link and PIN securely.

• Bitcoin transfers are final and irreversible.

Recipient responsibilities

• Store the link and PIN safely.

• Comply with any Smart Lock conditions.

• Follow local Bitcoin laws and tax rules.

Fees and changes

• Piggy price, Handle price, plus network fees are shown at checkout.

• Features, fees, or policies may be updated with notice.

Refunds

Partial payments may be credited back to a free or paid Piggy of your choice; full payments are non-refundable.

3) Wallet

What’s supported

• Piggy-to-Piggy transfers (free)

• Lightning payments (variable fee)

• On-chain Bitcoin transactions (1.95% service fee + network fee)

  All payments are final and irreversible.

Limits & Verification

• Transaction limits vary by verification tier.

• Current limits are displayed in-app before each transaction.

• On-chain transactions: All sending and receiving of Bitcoin on-chain must be performed from your own wallets that you fully control. Transactions routed through wallets you do not control are not permitted. These transfers are also subject to additional platform-level limits for security and compliance, which may differ from Lightning or Piggy-to-Piggy transfers and are shown in-app before confirmation.

Security and custody

• Passkey authentication is required.

• Balances are backed 1:1 by Bitcoin across hot, Lightning, and multisig cold wallets.

• Piggy never lends or rehypothecates your funds.

Refunds and errors

• Failed outgoing transactions are automatically returned to your balance.

• Completed transactions are final and cannot be reversed.

Downtime and maintenance

• Planned maintenance is announced in-app; emergency downtime may occur without notice.

• Blockchain congestion or Lightning routing issues can cause delays.

Proof of reserves

• Piggy publishes monthly Merkle-tree proofs so users can verify all balances are fully backed.

4) Affiliate Program

Eligibility

• Any Piggy owner — free or paid — can apply and start referring others.

Payouts

• Bitcoin commissions are added to your balance. If that balance is locked with Smart Lock, the commission remains locked until the set date or goal is reached.

Rules

• Use only your dashboard link or your Piggy link; no spam or false claims.

• Follow local laws and disclose affiliate relationships.

Changes

• Commission rates may change with 30-day notice.

• Technical upgrades may roll out without notice.

• Continued participation means acceptance of updated terms.

5) AI Support and Communications

• Support is a hybrid of human agents and AI assistants.

• AI replies are informational only — verify critical details.

• AI models update frequently; behavior may change without notice.

• Piggy is not liable for losses caused by acting solely on AI content.

• Feedback helps improve AI accuracy and safety.

6) Compliance and Legal

• Operated by Ficha, S.A. de C.V. – A licensed Bitcoin Service Provider in El Salvador (Reg. Code: 672a88a79c3ab49e3172eb32).

• Regulation – Regulated by the Central Reserve Bank (BCR) and supervised by the Superintendency of the Financial System (SSF).

• AML/CFT Standards – Complies with Salvadoran and FATF AML/CFT requirements; additional identity or source-of-funds checks may be requested at any time.

• Non‑compliance – Failure to satisfy regulatory requirements can result in suspension or closure.

Superintendency Contact

Users may contact the User Service Office of the Superintendency of the Financial System (SSF) of El Salvador through the following channels:

Address:

• Diagonal Arturo Romero #444 local 8, Colonia Médica, San Salvador, República de El Salvador, 69 Avenida Sur, entre Paseo General Escalón y Senda Florida #3563, Colonia Escalón, San Salvador, Old building of the General Directorate of Migration and Aliens

Hours of Operation:

• Monday through Friday, 8:00 a.m.–4:00 p.m. (no noon closure)

Email:

• atencionalusuario@ssf.gob.sv

• WhatsApp:
  +503 7840 9741
  +503 7593 9103
  
  

• Telephone Support:
  +503 2505 6999 (Option 1)

AML / KYC & Information Sharing

Piggy follows Salvadoran AML/CFT laws and global FATF standards. To keep everything compliant:

• We may request additional identity documents or proof of source of funds at any time.

• On-chain transactions: All sending and receiving of Bitcoin on-chain must be performed from your own wallets that you fully control. Transactions routed through wallets you do not control are not permitted.

• We may share transaction data and user information with competent authorities when required by law or official request.

Non-compliance may lead to suspension or closure of your account.

Contacting Piggy

Users may contact Piggy’s customer support through the following channels. Messages must be sent from the same registered email address associated with your Piggy account (for example, you.r@pig.gy) to ensure identity verification:

Hours of Operation:

• Monday through Friday, 9:00 a.m.–6:00 p.m. (UTC‑6), excluding public holidays in El Salvador

Support Portal:

• In‑app support chat or the Help Center at https://pig.gy/help-center

7) Eligibility and Restrictions

• Services are intended for adults; if a minor uses Piggy, we assume guardian consent.

• Service may be unavailable where Bitcoin is prohibited or risk is deemed high.

8) Risk Disclosure

Using Piggy involves risk:

• No Personal Advice — tools only; not investment, legal, or tax advice.

• Market Volatility — Bitcoin’s value can change quickly.

• Liquidity Limits — network congestion may delay transfers.

• Security — keep passkeys and PINs safe; transactions are irreversible.

• Third-Party Dependencies — external failures can impact service.

• Tax Responsibility — you handle all reporting and payments.

• 24/7 Markets — price changes can occur anytime.

9) General Provisions

• Communications Consent — you agree to receive service updates via email, SMS, or push (adjustable in-app).

• User Device and Connection — maintain a secure, updated device and reliable internet.

• Service Suspension — features may be paused or ended for compliance or security.

• Changes to Terms — we may update these Terms at any time; continued use means acceptance.

• Governing Law — these Terms are governed by the laws of El Salvador.

10) Treasury — Terms & Conditions

Bitcoin-Only Treasury

• The Piggy Treasury holds Bitcoin only. No other currencies, tokens, or assets are stored, accepted, or distributed.

Separate From User Balances

• Treasury funds are entirely separate from user balances. Your Piggy balance — whether locked by Smart Lock or unlocked — is stored in its own multisignature cold wallet and cannot be used for treasury purposes.

Purpose and the AI Machine Economy

• Mission: Fund AI + Bitcoin infrastructure for the Piggy ecosystem.

• No Payouts: No dividends, yield, or profit expectation.

• AI + Bitcoin Thesis: Advanced AI will transact in Bitcoin. Machines will need money to work with other machines and with humans. Bitcoin and Lightning provide the settlement layer.

What We Fund

• Human–machine and machine–machine payments: agent wallets, pay-per-call APIs, streaming sats, programmable budgets, rate limits, circuit breakers.

• Liquidity and reliability: Lightning liquidity, routing, uptime tooling.

• Compute and energy for AI: training/inference capacity, data pipelines, energy procurement (preference for renewables); mechanisms for agents to earn and spend BTC to cover compute.

• Proof, safety, transparency: proof-of-reserves, on-chain monitoring, incident response, alignment and safety controls for autonomous agents.

We Do Not Fund

User payouts, dividends, yield programs, buybacks, lending, rehypothecation, or speculative trading.

Accountability

Periodic public summaries of spend and progress. Updates apply prospectively and include an effective date.

Funding Sources

Treasury grows exclusively from:

• Piggy sales

• Platform fees

• Lightning Network liquidity operations

No speculative trading or rehypothecation is performed. All Bitcoin added to the Treasury stays there until used for its stated purpose.

Metrics Are Informational Only

KPIs such as Bitcoin in Treasury, Total Fungi, Bitcoin per Fungi, Gain, Yield, and Supply-Capture Ratio are for transparency only. They do not:

• Represent ownership or equity

• Offer a claim to Treasury Bitcoin

• Guarantee financial returns

About Fungi

Fungi is a rarity score that reflects the exact amount of Bitcoin each Piggy has added to the Treasury. It is not a token. Higher Fungi scores may grant priority access to future AI-driven tools, Bitcoin-based features, and other ecosystem perks.

Transparency & Verification

The Treasury balance is verifiable via Piggy’s Proof of Reserves, published on the Transparency page. These proofs confirm that the Treasury’s Bitcoin exists on-chain and matches the reported balance.

Volatility Disclaimer

Bitcoin’s value can fluctuate significantly. Treasury value in fiat terms may rise or fall without notice. All figures shown are for informational purposes only.

Contingency in Case of Liquidation

If Piggy’s best efforts to build AI infrastructure and achieve its long-term goals do not succeed, and the company is liquidated, Piggy will make a good-faith best effort to provide partial refunds for Piggy purchased.

• No guarantee of refund amount is made, and refunds may not equal the original purchase value.

Limits & Disclaimers

• No ownership, equity, creditor, or profit rights are created by this policy.

• Refund eligibility is personal and non-transferable; it has no secondary market.

• On-chain collectibles remain transferable; Piggy does not operate or guarantee any external market, liquidity, pricing, or royalties.

• Capped at available residual Treasury; no dividends, yield, or profit expectation.

Updates

Piggy may update these Treasury terms or adjust metric definitions over time. Users are encouraged to review the latest version periodically.

11) Geographical Restrictions

The use and access to our site or our services are not permitted from any state or jurisdiction where, in accordance with applicable legal and regulatory prohibitions:

1. It is not possible to conduct operations with Bitcoin, or

2. Piggy determines there is a risk in conducting transactions in certain jurisdictions, or where such operations are not feasible.

Depending on the user’s connection location, some services may not be available. Piggy shall not be liable for any actions taken by a user in contravention of this provision.
The services offered by Piggy are directed toward Salvadoran residents and duly identified foreign users. If you are not a resident of El Salvador, Salvadoran law will apply to our legal relationship.

Restricted Jurisdictions:
Afghanistan (AF)
Algeria (DZ)
American Samoa (AS)
Bangladesh (BD)
Belarus (BY)
China (CN)
Congo, Democratic Republic (CD)
Cuba (CU)
Guam (GU)
Guyana (GY)
Haiti (HT)
Iran, Islamic Republic of (IR)
Iraq (IQ)
Lebanon (LB)
Libya (LY)
Morocco (MA)
Mozambique (MZ)
Myanmar (MM)
Nepal (NP)
Nicaragua (NI)
Northern Mariana Islands (MP)
Pakistan (PK)
Puerto Rico (PR)
Qatar (QA)
Russian Federation (RU)
Somalia (SO)
South Sudan (SS)
Sudan (SD)
Switzerland (CH)
Syria (SY)
U.S. Virgin Islands (VI)
United States of America (US)
Venezuela (VE)
Yemen (YE)

By creating an account or using our services, you confirm that you are not located in, a citizen of, or acting on behalf of individuals or businesses in any restricted jurisdiction. Piggy reserves the right to refuse or suspend service to anyone who violates this policy.

If any competent authority determines that all or part of these Terms and Conditions is illegal, invalid, or unenforceable under applicable law, the remaining provisions will continue to be valid and enforceable. These Terms and Conditions represent the entire agreement and understanding between the parties regarding the services.